How have you resolved conflict in the workplace?
In this 2-day workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will also be provided with a set of skills in solution building and finding common ground. Participants will also learn a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Benefits to participants:
- Understand what conflict is and how it can escalate.
- Understand The types of conflict and the stages of conflict.
- Learn the five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Learn communication tools, such as the agreement frame and open questions
- Learn effective techniques for intervention strategies.
- Learn to adapt the process for all types of conflicts
- Learn to break out parts of the process and use those tools to prevent conflict
- Learn ways to manage conflicts to enhance productivity and performance.