Communicators, speakers, and listeners use communication techniques to improve their conversations and interactions.
Programme Objectives:
- Recognise the different types of communication we engage in every day.
- Identify the various components that make up conversation.
- Learn to develop personal communication style and techniques.
- Creating powerful presentation techniques.
- Understanding the art of conducting difficult conversations in the workplace.
Communication can be categorized into three basic types:
- verbal communication, in which you listen to a person to understand their meaning;
- written communication, in which you read their meaning; and
- nonverbal communication, in which you observe a person and infer meaning.