FUTURE LEADERS EFFECTIVE MANAGEMENT OF UNDER PERFORMERS & EXECUTING PERFORMANCE IMPROVEMENT PLAN
WHO WILL BENEFIT FROM THIS? Heads of Departments; Senior Managers; Managers; Supervisors Upon completion of this course, you will have developed key skills in performance management. You will gain the following: Better understanding of the benefit of improving poor performance by providing proper support and guidance in a professional manner. Be equipped with the range […]
FUTURE LEADERS THE EMPLPYMENT ACT 1955 WITH THE LATEST 2022 AMENDMENTS
WHO WILL BENEFIT FROM THIS? HR & Employment Managers Managers Executives Team Leaders Learning Objectives: Roles of Recruitment & Employer Employee Relationship. Purpose of Employment Act 1955. Benefits and Entitlements under Employment Act 1955. Resignation. Types of Termination of Employment. Sexual Harassment under the Employment Act. Coping with Courts and Tribunals
FUTURE LEADERES UNDERSTANDING THE LABOUR LAWA IN MALAYSIA
WHO WILL BENEFIT FROM THIS? HR & Employment Managers Managers Executives Team Leaders Learning Objectives: Roles of Recruitment & Employer Employee Relationship. Contractual Entitlements under Employment Act 1955. Resignation. Sexual Harassment under the Employment Act. Types of Termination of Employment. Coping with Courts and Tribunals.
FUTURE LEADERES CUSTOMER SERVICE
This course is suitable for all kinds of professionals and the like. Rank & File Staff (Waiting Person/Captain/Cashier/Front Desk Staff) Management of Operation (Managers/Supervisors/Executive Staff) What exactly is Customer Service Excellence Training? This course will teach customer service workers how to be successful by developingstrong communication skills, practicing customer service foundations, dealing with challenging situations, […]
FUTURE LEADERES TRAINING AND CONSULTANCY
The 13 Critical Elements Of Exceptional Customer Service Training. This training will improve interpersonal communication product knowledge, conflict resolution and crisis management and more. Learning Objectives: Understanding what a customer service approach is. Understanding how your own behaviour can affect the behaviour of others. Demonstrating confidence and skills as a problem solver. Applying techniques to […]
ISO 14001 Implementation & Auditing
Upon completion of this training course, participants will be able to: Identify the key principles of environmental management. Develop an understanding of the elements of an effective environmental management system. Understand how to implement the requirements of the standard within their own organizations. Develop the skills to identify internal and external issues and interested parties. […]
ISO 14001:2018
What you need to know about ISO 14001 The ISO 14001 standard sets out the criteria for an environmental management system. It is a standard that can be certified to. It provides a framework for establishing an effective environmental management system in a company or organization. It is designed to provide assurance to company management […]
ISO 14001:2015
The ISO 14001 standard provides a framework for businesses to manage their environmental impact and improve their environmental performance. It is a globally recognized standard that helps organizations to develop an environmental management system (EMS) that is effective, efficient and sustainable. Understanding the key elements of the ISO 14001 standard is essential for organizations that […]
ISO 9001:2015
What are the key updates in ISO 9001:2015? ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), an international organization comprised of national standard-setting bodies representing more than 160 countries. The current version of ISO 9001 was released in September 2015. Using the ISO 9001 standard has proven to be […]
SUSTAINABILITY CAPABILITY BUILDING:ESG STRATEGY,COMPLIANCE AND ACTION PLAN
At the exponential rate that sustainability is growing, it is just good business practice. ESG compliance is becoming one of the top priorities for many organizations. ESG performance has become part of the evaluation of public companies, which is why businesses need to incorporate ESG into their decision-making. Learning Objectives: Acquire an understanding of the […]